By using the services at De Arte Hair Studio, you agree to the following terms and conditions for our 5-Day Satisfaction Guarantee:

1. Eligibility for Retouch Guarantee
1.1 The retouch guarantee is available only for services performed at De Arte Hair Studio.

1.2 To qualify for a retouch, the customer must contact the respective outlet directly within 5 days of the original service date.

1.3 The guarantee applies only to dissatisfaction with the service itself (e.g., color mismatch, uneven cuts) and does not cover change of mind or dissatisfaction with personal style preferences.

1.4 Hair growth, such as new roots, is not eligible for retouching under this guarantee, even within the 5-day period.

2. Conditions of Service
2.1 Retouch services are limited to adjustments related to the original service. For example, if a color service was provided, only adjustments to the color will be covered.

2.2 If the hair has been altered outside of the salon’s recommendations (e.g., home dyeing, unauthorized treatments), the retouch guarantee will not apply.

2.3 Customer must provide proof of the original service (receipt, booking confirmation, etc.) when contacting for a retouch.

3. Abuse Prevention
3.1 The retouch guarantee is limited to one retouch per service. Multiple retouch requests for the same service will be subject to review.

3.2 Customer attempting to misuse or repeatedly request a retouch for subjective reasons (e.g., personal styling changes) may be excluded from future offers.

3.3 The retouch guarantee is designed to address service-related issues and is not a free redo for any stylistic changes after service.

4. Retouch Requests
4.1 Retouch requests can be made directly by contacting De Arte Hair Studio via phone or email.

4.2 Retouch services are subject to availability and must be arranged directly with the salon.

De Arte Hair Studio reserves the right to amend or revoke the retouch guarantee at any time without notice and to decline any customer who attempts to misuse or abuse the guarantee.