Frequently Asked Questions
We’ve put together answers to the questions we get asked most often to make your experience smooth and enjoyable. Whether you want to know about our services, booking process, products, or policies, you’ll find helpful info right here.
Services & Treatments
We offer a variety of hair services to suit your needs, including:
Personalized Haircut:Â Choose from styles like senior cuts, director cuts, fringe trims, and more.
Hair Retexturing: Services like rebonding, soft rebonding, keratin rebonding, C curl, S curl, Korea/ Japan perm and other retexturing services to change or enhance your hair’s texture.
Hair Coloring:Â Options include single-process color, multi-process color, highlights, balayage/ ombre, root retouch, and more.
Hair & Scalp Treatments:Â We provide treatments suitable for all common hair and scalp concerns, such as oily scalp, dry scalp, damaged hair, frizzy hair, hair thinning, and more to keep your hair healthy and nourished.
Hair dye is generally considered permanent, but keep in mind that color fading over time is inevitable due to factors like washing, sunlight, and heat styling. To maintain your color for as long as possible, we recommend using a color-safe shampoo and conditioner to help preserve its vibrancy.
We do offer an ammonia-free option for customers with sensitive skin or anyone looking for a more gentle coloring experience. Just let your stylist know on the day of your appointment. Please note that there is an additional cost of $30 – 50 for this option.
We always do our best to achieve the exact shade you’re looking for. However, the final result may vary slightly depending on your natural hair color, hair texture, hair condition, and the current state of your hair.
While we may not always be able to replicate an exact color from a picture, this can be due to factors such as lighting, photo filters, editing, and differences in how colors appear on different screens. Our skilled stylists will work closely with you to understand your desired look and recommend the closest possible shade that can be achieved for your hair.
Rebonding can help tame frizzy hair, but suitability depends on your hair type. For very dry or damaged hair, rebonding is not recommended. Book a free consultation with our stylists for more information.
Both treatments smooth and straighten hair but use different methods.
Keratin Treatment tames frizz and adds shine without altering hair structure, making it safer for damaged hair.
Keratin Rebonding permanently straightens hair using straightening chemicals and is not recommended for very damaged hair.
We offer various perm styles, including tight curls, soft waves, S-curl, C-curl, and more. Different techniques are used based on hair type to ensure minimal damage. Our stylists will advise on the most suitable perm for your hair condition.
This award-winning anti-frizz treatment suits most hair types, eliminating frizz while making hair stronger, shinier, and maintaining a natural look. It costs around $288–$388 depending on hair length.
Click here to find out more about our Argan Oil Texture Control treatment.
Pricing & Promotions
You can refer to our complete pricelist here.
All prices stated are nett, so there are no additional GST charges at checkout.
A Standard Cut is performed by senior stylists with at least 5 years of industry experience, delivering a tailored and professional haircut suited to your features and daily routine.
A Director’s Cut is performed by director-level stylists with at least 15 years of experience, offering a more in-depth consultation, advanced cutting techniques, and a highly refined, customised result.
Click here for detailed pricing information.
Ladies’ Haircuts: $40–$55 for short to long hair lengths.
Men’s Haircuts: $35–$40.
Haircut services (except fringe cut) include a complimentary wash and blow.
Appointments & Salon Information
Appointments are preferred to ensure availability, but we do welcome walk-ins whenever possible. You can book your appointment here or call your preferred salon location directly.
Weekdays: 10:30 AM – 09:00 PM
Weekends & Public Holidays: 10:30 AM – 08:00 PM
For Jurong Point & Hillion Mall locations:
Daily: 10:30 AM – 09:00 PM
Hair Advice & Consultation
We offer haircuts for children aged 6 and older.
Pricing is based on the service provided, with children’s haircuts priced the same as adult cuts.
We generally recommend a haircut every 4–8 weeks, depending on your hairstyle, hair growth rate, and desired level of maintenance.
Each haircut includes a personalised consultation, hair wash, precision cut, and professional styling to ensure a complete, well-finished result. Visit any of our outlets for a free consultation.
Payment & Policies
Yes, you can use Atome or GrabPay Later for all hair service packages, regardless of the amount.
However, these payment options are not applicable for:
- À la carte services
- Product purchases
- A combination of à la carte services in one session (e.g. cut + dye + treatment)
You may refer to our Payment Policy for more information.
Our salon is not part of the CDC initiative, so we are unable to accept CDC vouchers.
We want our customers to be completely happy with their experience, hence our salon offers a 5-Day Satisfaction Guarantee program.
If you’re not satisfied with your haircut or service, please contact us directly at enquiry@deartehair.com or call the outlet where you had your service. We will assist you from there.
Online Store & Delivery
We offer free local shipping within Singapore.
Currently, we do not offer international delivery.
For bulk orders or special requests, please contact us at enquiry@deartehair.com for assistance.
Your order will be shipped within 1 to 3 working days after successful payment processing.
You can expect to receive it within 3 to 5 working days.
Can't find the answer you're looking for?
No worries! We’re here to help!
📧 Email: enquiry@deartehair.com
Please allow 1–3 working days for a response. For faster assistance, try calling or chatting with us!
📞 Call us directly: Find your preferred outlet
Outlet Operating Hours:
Weekdays: 10:30 AM – 09:00 PM
Weekends & Public Holidays:
10:30 AM – 08:00 PM
For Jurong Point & Hillion Mall location
Daily: 10:30 AM – 09:00 PM
💬 Chat with us on Messenger
Customer Service Hours: Monday to Friday: 09:00 AM – 06:00 PM
Your questions matter, don’t hesitate to get in touch!
Our
Salon
Locations
At De Arte Hair Studio, we offer a full range of hair care and services across neighborhood malls in every part of Singapore; from the north to the south, east, and west. No matter where you are, we’re here to provide you with a convenient, all-in-one hair care experience.
NEX Serangoon
Located at NEX Serangoon, this is De Arte Hair Studio’s first outlet, established in 2010 (previously known as De Hair-Tique. Serving the Serangoon community and nearby neighbourhoods such as Kovan and Hougang, the salon offers haircuts, hair colouring, perms, scalp care, and professional hair treatments for men and women. The outlet has been recognised by ThreeBestRated as one of the 3 Best Hair Salons in Serangoon every year since 2018.
- 6634 4722
-
Mon - Fri: 10:30am - 9:00pm
Sat - Sun: 10:30am - 8:00pm -
23 Serangoon Central,
#04-09 NEX
Singapore 556083
Nearest MRT station: Serangoon (NE12/CC13)
Hillion Mall, Bukit Panjang
- 6022 0510
- Open Daily: 10:30am - 9:00pm
-
17 Petir Road
#B1-03 Hillion Mall
Singapore 678278
Nearest MRT station: Bukit Panjang (DT1/ LRT BP6)
Jurong Point
Located at Jurong Point, De Arte Hair Studio is conveniently located for the Jurong West community and neighbouring areas such as Boon Lay and Pioneer. The salon offers haircuts, colouring, digital perms, scalp treatments, and hair repair services.
- 6721 9879
- Open Daily: 10:30am - 9:00pm
-
1 Jurong West Central 2,
#03-22/23 Jurong Point
Singapore 648886
Nearest MRT station: Boon Lay (EW27/JS8)
Northpoint City, Yishun
Located at Northpoint City, De Arte Hair Studio is conveniently situated for the Yishun community and nearby neighbourhoods such as Khatib and Sembawang. The salon offers haircuts, colouring, perms, scalp care, and customised hair treatments. The outlet was featured among the Top 10 Hair Salon in North of Singapore by SG Top Choice in 2020 and was recognised by ThreeBestRated® as one of the 3 Best Hair Salons in Yishun in 2026.
- 6254 3255
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Mon - Fri: 10:30am - 9:00pm
Sat - Sun: 10:30am - 8:00pm -
1 Yishun Avenue 2,
#B1-172/173 Northpoint City (South Wing)
Singapore 768019
Nearest MRT station: Yishun (NS13)
Pasir Ris Mall
Located at Pasir Ris Mall, De Arte Hair Studio serves customers from the Pasir Ris community and nearby neighbourhoods including Elias and Loyang. The salon provides haircuts, colouring, perms, scalp care, and personalised hair treatment services.
- 6019 0687
-
Mon - Fri: 10:30am - 9:00pm
Sat - Sun: 10:30am - 8:00pm -
7, Pasir Ris Central,
#02-42 Pasir Ris Mall
Singapore 519612
Nearest MRT station: Pasir Ris (EW1)
Paya Lebar Square
Located at Paya Lebar Square, De Arte Hair Studio is conveniently located for those living, working, or visiting the Paya Lebar area, as well as nearby communities such as Geylang, MacPherson, and Eunos. The salon offers haircuts, colouring, perms, scalp care, and restorative hair treatments. The outlet has been recognised by ThreeBestRated as one of the 3 Best Hair Salons in Geylang every year since 2016.
- 6635 7250
-
Mon - Fri: 10:30am - 9:00pm
Sat - Sun: 10:30am - 8:00pm -
60 Paya Lebar Road,
#01-22 Paya Lebar Square
Singapore 409051
Nearest MRT station: Exit A of Paya Lebar (CC9/EW8) or Exit B (Direct access to the mall)
Tampines 1
Located at Tampines 1, De Arte Hair Studio serves customers from the Tampines community and nearby areas including Simei and Bedok. The salon provides haircuts, colouring, perms, scalp treatments, and professional hair care services. The outlet was recognised by ThreeBestRated as one of the 3 Best Hair Salons in Tampines in 2020.
- 6481 6757
-
Mon - Fri: 10:30am - 9:00pm
Sat - Sun: 10:30am - 8:00pm -
10 Tampines Central 1,
#04-26 Tampines 1
Singapore 529536
Nearest MRT station: Exit B of Tampines (EW2) and Exit D of Tampines (DT32)