De Arte Hair Studio

Frequently Asked Questions

We’ve put together answers to the questions we get asked most often to make your experience smooth and enjoyable. Whether you want to know about our services, booking process, products, or policies, you’ll find helpful info right here.

Services & Treatments
Q1. What services does your hair salon offer?

We offer a variety of hair services to suit your needs, including:

Personalized Haircut: Choose from styles like senior cuts, director cuts, fringe trims, and more.

Hair Retexturing: Services like rebonding, soft rebonding, keratin rebonding, C curl, S curl, Korea/ Japan perm and other retexturing services to change or enhance your hair’s texture.

Hair Coloring: Options include single-process color, multi-process color, highlights, balayage/ ombre, root retouch, and more.

Hair & Scalp Treatments: We provide treatments suitable for all common hair and scalp concerns, such as oily scalp, dry scalp, damaged hair, frizzy hair, hair thinning, and more to keep your hair healthy and nourished.

Q2. Is your hair color permanent?

Hair dye is generally considered permanent, but keep in mind that color fading over time is inevitable due to factors like washing, sunlight, and heat styling. To maintain your color for as long as possible, we recommend using a color-safe shampoo and conditioner to help preserve its vibrancy.

Q3. Is your hair color ammonia-free?

We do offer an ammonia-free option for customers with sensitive skin or anyone looking for a more gentle coloring experience. Just let your stylist know on the day of your appointment. Please note that there is an additional cost of $30 – 50 for this option.

Q4. Can I get the exact hair color I want?

We always do our best to achieve the exact shade you’re looking for. However, the final result may vary slightly depending on your natural hair color, hair texture, hair condition, and the current state of your hair.

While we may not always be able to replicate an exact color from a picture, this can be due to factors such as lighting, photo filters, editing, and differences in how colors appear on different screens. Our skilled stylists will work closely with you to understand your desired look and recommend the closest possible shade that can be achieved for your hair.

Q5. Can I go for rebonding if I want to tame my frizzy hair?

Rebonding can help tame frizzy hair, but suitability depends on your hair type. For very dry or damaged hair, rebonding is not recommended. Book a free consultation with our stylists for more information.

Q6. What's the difference between Keratin Treatment and Keratin Rebonding?

Both treatments smooth and straighten hair but use different methods.

Keratin Treatment tames frizz and adds shine without altering hair structure, making it safer for damaged hair.

Keratin Rebonding permanently straightens hair using straightening chemicals and is not recommended for very damaged hair.

Read this article for a more in-depth explanation: The Difference Between Keratin Treatment and Rebonding

Q7. What types of perms do you offer?

We offer various perm styles, including tight curls, soft waves, S-curl, C-curl, and more. Different techniques are used based on hair type to ensure minimal damage. Our stylists will advise on the most suitable perm for your hair condition.

Q8. How much is your Argan Oil Texture Control?

This award-winning anti-frizz treatment suits most hair types, eliminating frizz while making hair stronger, shinier, and maintaining a natural look. It costs around $288–$388 depending on hair length.

Click here to find out more about our Argan Oil Texture Control treatment.

Pricing & Promotions
Q9. How much is your service?

You can refer to our complete pricelist here.

Q10. Does your salon charge GST?

All prices stated are nett, so there are no additional GST charges at checkout.

Q11. What is the difference between Standard Cut and Director’s Cut?

A Standard Cut is performed by senior stylists with at least 5 years of industry experience, delivering a tailored and professional haircut suited to your features and daily routine.

A Director’s Cut is performed by director-level stylists with at least 15 years of experience, offering a more in-depth consultation, advanced cutting techniques, and a highly refined, customised result.

Click here for detailed pricing information.

Q12. How much is a haircut?

Ladies’ Haircuts: $40–$55 for short to long hair lengths.

Men’s Haircuts: $35–$40.

Haircut services (except fringe cut) include a complimentary wash and blow.

Appointments & Salon Information
Q13. Do I need to make an appointment, or do you accept walk-ins?

Appointments are preferred to ensure availability, but we do welcome walk-ins whenever possible. You can book your appointment here or call your preferred salon location directly.

Q14. What are your operating hours?

Weekdays: 10:30 AM – 09:00 PM
Weekends & Public Holidays: 10:30 AM – 08:00 PM

For Jurong Point & Hillion Mall locations:
Daily: 10:30 AM – 09:00 PM

Hair Advice & Consultation
Q15. Do you provide haircuts for children?

We offer haircuts for children aged 6 and older.

Pricing is based on the service provided, with children’s haircuts priced the same as adult cuts.

Q16. How often should I get my hair trimmed?

We generally recommend a haircut every 4–8 weeks, depending on your hairstyle, hair growth rate, and desired level of maintenance.

Q17. Can you recommend a hairstyle that suits me?

Each haircut includes a personalised consultation, hair wash, precision cut, and professional styling to ensure a complete, well-finished result. Visit any of our outlets for a free consultation.

Payment & Policies
Q18. Can I use Atome or GrabPay Later to pay?

Yes, you can use Atome or GrabPay Later for all hair service packages, regardless of the amount.

However, these payment options are not applicable for:

  • À la carte services
  • Product purchases
  • A combination of à la carte services in one session (e.g. cut + dye + treatment)

You may refer to our Payment Policy for more information.

Q19. Does your salon accept CDC (Community Development Council) vouchers?

Our salon is not part of the CDC initiative, so we are unable to accept CDC vouchers.

Q20. What should I do if I’m not satisfied with my haircut or service?

We want our customers to be completely happy with their experience, hence our salon offers a 5-Day Satisfaction Guarantee program.

If you’re not satisfied with your haircut or service, please contact us directly at enquiry@deartehair.com or call the outlet where you had your service. We will assist you from there.

Online Store & Delivery
Q21. How much is your shipping for online orders?

We offer free local shipping within Singapore.

Currently, we do not offer international delivery.

For bulk orders or special requests, please contact us at enquiry@deartehair.com for assistance.

Q22. When will I receive my order after making payment?

Your order will be shipped within 1 to 3 working days after successful payment processing.

You can expect to receive it within 3 to 5 working days.

Can't find the answer you're looking for?

No worries! We’re here to help!

📧 Email: enquiry@deartehair.com
Please allow 1–3 working days for a response. For faster assistance, try calling or chatting with us!

📞 Call us directly: Find your preferred outlet
Outlet Operating Hours:
Weekdays: 10:30 AM – 09:00 PM
Weekends & Public Holidays:
10:30 AM – 08:00 PM

For Jurong Point & Hillion Mall location
Daily: 10:30 AM – 09:00 PM

💬 Chat with us on Messenger
Customer Service Hours: Monday to Friday: 09:00 AM – 06:00 PM

Your questions matter, don’t hesitate to get in touch!

Our

Salon

Locations

At De Arte Hair Studio, we offer a full range of hair care and services across neighborhood malls in every part of Singapore; from the north to the south, east, and west. No matter where you are, we’re here to provide you with a convenient, all-in-one hair care experience.

NEX Serangoon

Located at NEX Serangoon, this is De Arte Hair Studio’s first outlet, established in 2010 (previously known as De Hair-Tique. Serving the Serangoon community and nearby neighbourhoods such as Kovan and Hougang, the salon offers haircuts, hair colouring, perms, scalp care, and professional hair treatments for men and women. The outlet has been recognised by ThreeBestRated as one of the 3 Best Hair Salons in Serangoon every year since 2018.

Hillion Mall, Bukit Panjang
Located at Hillion Mall in Bukit Panjang, De Arte Hair Studio is conveniently situated for the Bukit Panjang community and nearby areas including Choa Chu Kang. The salon provides haircuts, colouring, perms, scalp care, and customised hair treatment services.
Jurong Point

Located at Jurong Point, De Arte Hair Studio is conveniently located for the Jurong West community and neighbouring areas such as Boon Lay and Pioneer. The salon offers haircuts, colouring, digital perms, scalp treatments, and hair repair services.

Northpoint City, Yishun

Located at Northpoint City, De Arte Hair Studio is conveniently situated for the Yishun community and nearby neighbourhoods such as Khatib and Sembawang. The salon offers haircuts, colouring, perms, scalp care, and customised hair treatments. The outlet was featured among the Top 10 Hair Salon in North of Singapore by SG Top Choice in 2020 and was recognised by ThreeBestRated® as one of the 3 Best Hair Salons in Yishun in 2026.

Pasir Ris Mall

Located at Pasir Ris Mall, De Arte Hair Studio serves customers from the Pasir Ris community and nearby neighbourhoods including Elias and Loyang. The salon provides haircuts, colouring, perms, scalp care, and personalised hair treatment services.

Paya Lebar Square

Located at Paya Lebar Square, De Arte Hair Studio is conveniently located for those living, working, or visiting the Paya Lebar area, as well as nearby communities such as Geylang, MacPherson, and Eunos. The salon offers haircuts, colouring, perms, scalp care, and restorative hair treatments. The outlet has been recognised by ThreeBestRated as one of the 3 Best Hair Salons in Geylang every year since 2016.

Tampines 1

Located at Tampines 1, De Arte Hair Studio serves customers from the Tampines community and nearby areas including Simei and Bedok. The salon provides haircuts, colouring, perms, scalp treatments, and professional hair care services. The outlet was recognised by ThreeBestRated as one of the 3 Best Hair Salons in Tampines in 2020.